Frequently Asked Questions

 

What payment method do you accept?

Cash, Credit Card, Paypal, EFT/ PayId

When will my order be shipped?

All orders are packed and mailed within 24 hours of purchase.

Do you really offer Free Delivery?

Yes, just key in the discount code ‘LOCAL’ during checkout for Free Perth Delivery. .

Otherwise, we use Australia Post Standard or Express mail within Australia and Internationally. And Free postage for orders over $2oo within Australia.

Can I cancel my order?

Yes, cancellations can be made within 24 hours and as long as the order has not been shipped.

Email : hello@etymologywares.com to make your request.

What is your Shipping Guarantee?

All records are wrapped in bubble wrap and packed in super strong high grade record mailers.

*If for any reason your package arrives damaged, please take a photo of the unopened mailer. This will make it easier to claim any damages from the postal service.

What is your Return Policy?

If for whatever reason you need to return the item and it’s unopened you can send it back for a full refund.

We cannot accept returns of any records that have been opened.

If the record itself is faulty please take a photo or video of it playing so we can make a claim with the supplier.

If you have any questions please email us at: hello@etymologywares.com or txt: 0468765192